Name: Spraycote Ltd
Business Trading Address: Charles Burrell Centre, Thetford, Norfolk IP24 3LH
Telephone: 01842 337652
Registered office address: Charles Burrell Centre, Thetford, Norfolk IP24 3LH
Legal form: A limited company registered in England.
Public registers: Details about our Limited Company's registration can be viewed at www.companieshouse.gov.uk under reference number 12041279.
Payments accepted by:BACS
Payment terms: 20% deposit paid with order confirmation (unless otherwise agreed), balance paid within 7 days of completion
Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
Complaints: We always endeavour to provide the best service and products for our customers.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond within 5 - 10 days.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either write or email us
We aim to respond within 5 - 10 days of receiving your complaint.
A letter of engagement will be provided at the start of any contract for works.
Construction Phase Plan (CDM 2015)
Any specific manufacturer’s warranty will be provided on request.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
Notice of the Right to Cancel
Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.
However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.
If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by email. or post) You may use the form below.
The notice of cancellation is deemed to be served as soon as it is posted or in the case of an email from the day it is sent.
Complete, detach and return this form only if you wish to cancel the contract.
Customer Cancellation Notice
Name of customer: _______________________________________________
Address of customer: _____________________________________________
I/We hereby give notice that I/We wish to cancel my/our contract dated:
Customer signature: ______________________________________________ Date: ____________________
This notice should be emailed to:
Work commencing prior to the expiry of the Cancellation Period
I/We agree that: Spraycote Ltd
may commence work on _____________ (date), before my cancellation period has expired.
I understand that if I decide to cancel within 14 working days, I may be asked to pay for any work that has been done prior to my cancellation.